Energy Deregulation & Consumer Rights
In deregulated energy markets, you have the power to choose your electricity supplier. State utility commissions protect your rights and ensure fair competition. Select your state below to learn about your specific consumer protections.
Ohio Regulatory Information
The Public Utilities Commission of Ohio (PUCO) regulates electric choice in Ohio. PUCO ensures fair competition and protects consumer rights. All competitive retail electric service (CRES) providers must be certified by PUCO.
PUCO Assistance
Ohio Consumer Rights
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7-Day Rescission: You have 7 days to cancel any new electricity contract without penalty. -
No Slamming: Suppliers cannot switch your service without your direct authorization. -
Apples to Apples: You have the right to compare offers using the official PUCO chart.
Pennsylvania Regulatory Information
The Pennsylvania Public Utility Commission (PA PUC) oversees the competitive electric market. Through the PA Power Switch program, they educate consumers and regulate licensed electric generation suppliers (EGS).
PA PUC Assistance
PA Consumer Rights
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3-Day Rescission: You have 3 business days to cancel your supplier contract after receiving the disclosure statement. -
Contract Summary: Suppliers must provide a clear "contract summary" box with key terms before enrollment. -
Notice of Expiration: Suppliers must send two notices before your fixed-rate contract expires.
Massachusetts Regulatory Information
The Massachusetts Department of Public Utilities (DPU) regulates the state's investor-owned electric utilities and licenses competitive suppliers. They maintain the Energy Switch MA website.
MA DPU Assistance
MA Consumer Rights
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3-Day Rescission: You have 3 days from receipt of the contract to cancel without penalty. -
Basic Service: You always have the right to return to your utility's Basic Service rate. -
Automatic Renewal: Suppliers must notify you before renewing your contract, especially if the rate changes.
Need Help?
If you have questions about switching suppliers or need assistance understanding your rights, contact PUCO's Consumer Call Center at 1-800-686-PUCO (7826).
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