Privacy Policy

Introduction

This Privacy Policy describes how ElectricRates.org ("we," "us," or "our") collects, uses, and shares information when you use our website and services. This policy focuses on our website data practices, including how we collect information through forms, cookies, and analytics, and how we may share that information with third-party service providers to deliver the services you request.

Please note: Our Terms of Service govern the energy switching services we provide. This Privacy Policy specifically addresses our website data collection and information sharing practices.

1. User Consent and Agreement

By using this website or our enrollment services, you consent to:

The collection and use of your information as described in this Privacy Policy
The transmission of your information to our third-party partners, including Enroll Power and PowerKiosk, to fulfill your service requests
The privacy practices of our service partners, including:
- Enroll Power Privacy Policy
- PowerKiosk privacy practices (governed by their terms of service)

If you do not agree to these terms, please do not use our website or services.

2. Website Data Collection

We collect information through our website in the following ways:

Form Submissions:

ZIP code searches and rate comparison requests
Contact forms and support inquiries
Enrollment and service request forms
Newsletter signups and communication preferences

Cookies and Analytics:

Website usage data and navigation patterns
Session information and preferences
Analytics data to improve our website performance
Marketing campaign effectiveness data

Automatically Collected Information:

IP address and browser information
Device type and operating system
Referral source and pages visited
Time and date of visits

3. Information We Collect for Service Fulfillment

To provide energy switching services, we collect information necessary to facilitate enrollment with energy suppliers:

Account Information:

Name, address, email, phone number
Utility account numbers and service addresses
Historical energy usage data (when provided)
Utility bill information

Energy Market Data:

Current utility provider
Rate classifications
Contract terms with existing suppliers
Usage patterns

Transaction Information:

Enrollment records
Switching history
Communication preferences

4. How We Use Your Information

We use the information we collect for the following purposes:

To operate and improve our website and user experience
To respond to your inquiries and provide customer support
To evaluate competitive energy supply options
To enroll you with selected energy suppliers
To monitor rates and execute switches when beneficial
To communicate about your energy service
To analyze website traffic and usage patterns
To comply with state regulatory requirements

5. Information Sharing and Third-Party Transmission

Important Notice:

To fulfill your service requests, we transmit your information to third-party partners, including Enroll Power and PowerKiosk. By using our website or enrollment services, you explicitly consent to this information transfer. Our partners operate under their own privacy policies, which you can review at the links provided in Section 1 above.

We may share your information with the following parties:

Enroll Power: Our primary enrollment partner who processes energy supplier enrollments. View Enroll Power's Privacy Policy
PowerKiosk: Our technology platform partner who facilitates rate comparisons and enrollment processing
Energy Suppliers: To complete enrollments and switches on your behalf
Utility Companies: To verify account information and process service changes
State Regulators: As required by law and regulatory compliance
Service Providers: Third-party vendors who assist with our operations under strict confidentiality agreements
Analytics Providers: To understand website usage and improve our services

Your Privacy is Protected:

We do NOT sell your personal information to third parties for marketing purposes. All information sharing is strictly for the purpose of delivering the services you request or as required by law.

6. Data Retention

We retain your information for:

Website data: Analytics and cookies retained according to standard practices (typically 24-26 months)
Active service accounts: Duration of service plus 7 years
Cancelled accounts: 7 years per regulatory requirements
Marketing communications: Until you unsubscribe

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion (subject to regulatory retention requirements)
Opt-out of marketing communications
Manage cookie preferences through your browser settings
Revoke authorization for energy switching

8. Security

We implement industry-standard security measures including:

SSL encryption for data transmission
Secure servers for data storage
Limited access controls
Regular security audits

9. Third-Party Services and Partner Privacy Policies

Our service involves coordination with third-party partners, utility companies, and energy suppliers, each of which operates under their own privacy policies and terms of service. By using our website and services, you acknowledge and accept the privacy practices of our partners.

Key Service Partners:

Enroll Power: Processes energy supplier enrollments and manages switching services. View Enroll Power Privacy Policy →
PowerKiosk: Technology platform for rate comparisons and enrollment processing (privacy practices governed by their terms of service)
Energy Suppliers: Individual energy suppliers have their own privacy policies which govern their relationship with you once enrolled
Utility Companies: Your local utility company maintains its own privacy policy for service delivery and billing

Important: While we require our partners to maintain appropriate data protection standards, we are not responsible for the privacy practices of third-party organizations. We encourage you to review the privacy policies of all parties involved in your energy service.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of material changes through:

Email notification to your registered email address
Prominent notice on our website
Updated "Last Updated" date at the top of this policy

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Through our Contact Us page
By visiting our Terms of Service for additional service-related information